Welcome to the Equestrian Vision Shop

About Us Equestrian Vision is a wholly owned subsidiary of Henry James Trading Ltd, which also has E V Events in the same stable.

E V Events runs the well known exhibition pavilion 'The World of The Horse', seen at major events such as the Badminton and Burghley Horse Trials.

Founded in 1986, Equestrian Vision is the UK’s premier provider of specialist DVD programming dedicated to a wide range of equestrian activities. From Horse Care to Riding Techniques, Training with Leading Riders to Reviews of major events, our constantly updated catalogue is unrivalled.

Please check your computer specs carefully as refunds cannot be offered for system incompatibility if the seal on the box is broken.

DVD is an outstanding medium offering viewers the opportunity of selecting the chapter they want to watch at the click of a button.

Equestrian Vision is committed to constantly widening the accessibility of its material and providing the highest quality of programming featuring the best exponents of the various equestrian disciplines.

We at Equestrian Vision are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at lara@equestrianvision.co.uk.

Equestrian Vision

Nightingale Farm Office

Sincox Lane

Shipley

West Sussex

RH13 8PT

Tel. 01403 740440

Fax. 01403 741549

E-mail. lara@equestrianvision.co.uk

Equestrian Vision is registered in England. Company number 07898479

Registered Office: One Jubilee Street, Brighton. BN1 1GE

A Division of Henry James Trading Ltd.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Equestrian Vision is a division of Henry James Trading Ltd.
Shipping And Handling U.K. Second Class mail: £2.00 for 1 DVD, £3.50 for 2-6 DVDs and £5 for 7+ DVDs

First class and Next Day options available.

Europe: £5.00 for 1 DVD, plus £1 each additional DVD

Rest of the World: £6.50 for 1 DVD, plus £1.50 for each additional DVD

For shipping on quantities of 10 DVDs or more, please email us for a quote.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days. International orders are generally received in under 10 days.
Back Orders If your item is not in stock, we will back order for you.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us on lara@equestrianvision.co.uk, alternatively, you can call on 01403 740440 (International +44 1403 740440) or fax us on +44 (0) 1403 741549 or write to us at : Nightingale Farm Office, Sincox Lane, Shipley, West Sussex, RH13 8PT.
Privacy Policy Privacy & Cookies Policy

Your privacy is important to us. This Privacy & Cookies Policy sets out how Henry James Trading Ltd T/A Equestrian Vision, uses and protects any information that you give us when you use this website.

Equestrian Vision are committed to ensuring that your privacy is protected and therefore should we ask you to provide any information by which you can be identified when using this website, you can be assured that it will be only used in accordance with this privacy statement.

What information do we collect about you?

Equestrian Vision’s website allows you to order products from our shop, enter competitions, and subscribe to our newsletters. In order to process your requests and orders and other activities, it may be necessary to collect personal information about you. This includes, but is not limited to: your name, address, email address, telephone number, credit/debit card information.

How will we use the information about you?

Equestrian Vision will use the information you provide to us to process your orders and requests so we can despatch goods. We may also use your contact information to communicate with you directly, for example to notify you in the event you have won a competition or to contact you in relation to an order you have placed with us.

If you have opted in to receive our email newsletter, this will be emailed to you with details of exclusive news, offers and competitions. Equestrian Vision does not share your personal data with any third party. We may from time to time share information from such companies should we feel their business may be of interest to you. This will be handled by Equestrian Vision without giving third parties direct access to any information that will allow you to be identified.

Other Websites

Please note that clicking on links and advertisements on our websites may result in you being transferred to another website. However once you have used these links to leave our site, you should note that we do not have control over the privacy policy of any other website. If transferred to another site you should consult their privacy policy as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.

How to control your personal data

You can contact us at anytime to discuss the personal data we are holding by calling 01403 740440 or by emailing info@equestrianvision.co.uk. A member of our team will contact you to discuss the information we are holding and make any required changes. If you receive our promotional emails, you can unsubscribe at any time by contacting us.

Website

By accessing this website, you agree to be bound by these terms and conditions. Equestrian Vision reserve the right to vary or amend these terms and conditions at any time. This website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this web site, Equestrian Vision does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Equestrian Vision cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured on this website should they find alterations necessary.

You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Equestrian Vision. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission.

How you can control cookies?

The cookies we use are an accepted part of ecommerce and important to your use of our website. Performance cookies allow us to understand our audience as a whole and improve how our site meets your needs and expectations. Many of the functional cookies are basic to how our sites and services work. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. If you are unaware of what cookies are or how they are used we recommend you visit http://www.aboutcookies.org this will give you details on how to control cookie use and delete them if required.

Contacting Us

If you have any questions about this privacy policy, you can email info@equestrianvision.co.uk or write to us Equestrian Vision, Nightingale Farm Office, Sincox Lane, Shipley, West Sussex, RH13 8PT

This policy was last updated on 23 May 2018.
Returns Policy If you wish to return any item, you must contact Equestrian Vision before hand by telephone 01403 740440 or on info@equestrianvision.co.uk, so that we can give you information on how to return your goods. The item(s) must be received by Equestrian Vision with 14 days of you receiving your order.

We will give a full refund or exchange for the items* provided that you return them to us in their original condition and packaging, unused and intact. Please check the minimum specification requirements for CD-ROMS in particular, as refunds cannot be given for incompatibility problems. We reserve the right to refuse returns of DVDs or CD-ROMs where it is apparent that the product has been opened, unless the product has been found to be faulty.

*delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery.

These conditions do not affect your statutory rights.

Items should be returned to:

Equestrian Vision

Nightingale Farm Office

Sincox Lane

Shipley

West Sussex

RH13 8PT

You should include a note stating your order number, name, address and telephone number, and the reason for your return.

We will then issue a refund or send replacement product as applicable.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm